Head of Branch Management Department

Website SATHAPANA Limited Myanmar

Microfinance Institution

Report to : Chief Executive Officer

Summary

Work on branch management strategy, develop delivery channels, promote good customer service culture, and improve all branches performance included financial and operational. To achieve these objectives, HBM needs to promote retail business, oversee overall branch performance, identify all challenges/issues and take action or communicate to relevant functions for improvement.

DUTIES AND RESPONSIBILITIES

  • Oversee overall branch performance included financial and operational by setting up key performance indicators, monitoring, appraisal, feedback and motivation.
  • Evaluate and select branches with the best performance based on defined criteria in providing reward and/or bonus, and to show achievement of each branch.
  • Develop bank delivery channels by studying, assessing, and recommending to set up/deploy new distribution networks including branches, Project Collaborations, and others. Moreover, HBM also oversees the effectiveness of branches/Projects/others in order to decide and/or recommend for renewal/extension or relocation of existing channels to alternative prime location to improve the accessibility, visibility, security and profitability.
  • Works with Legal team to ensure that all delivery channels are legally set up and permitted and/or licensed by relevant authorities or regulators.
  • Propose/recommend concept of layout design of all delivery channels including branch offices building, Project collaborations and others as well as office equipment necessity for branch’s operations to be more attractive, convenient good security standard and cost saving.
  • Ensure branch operation is running smoothly by identifying all challenges/issues faced by those branches and take action or communicate to relevant functions for improvement. HBM provides all kind of supports to branches as necessary.
  • Conduct branch inspection to make sure all arrangements are properly established and well managed.
  • Ensure good customer service quality at branches by promoting customer service culture, proper customer complaint handling system, grooming standard, cleanliness throughout the Bank’s network nationwide.
  • Perform other tasks as required

 

QUALIFICATIONS AND REQUIREMENTS:

  • At least bachelor’s degree in business, management or other related field.
  • Comprehensive knowledge of banking/financial institution rule
  • Good in English for both written and spoken
  • At least five years banking/financial institution experience.
  • Good communication and inter-personal skill
  • Others

 

To apply for this job email your details to recruitment@sathapana.com.mm